Last updated: 22.9.2026

These Terms and Conditions apply to services provided by Healthy Balance Limited, trading as Healthy Balance Kinesiology.

 

By booking and paying for an appointment or package, you confirm that you have read and agree to these Terms and Conditions.

 

Email: welcome@healthybalancekinesiology.co.uk
Location: Paulton, Somerset

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1. About the services

Healthy Balance Kinesiology provides complementary wellbeing services using Systematic Kinesiology.

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Kinesiology is not a substitute for medical diagnosis, treatment or advice from a GP, consultant, pharmacist or other regulated healthcare professional. I do not diagnose medical conditions, prescribe medication or advise you to stop or change prescribed medication.

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You remain responsible for seeking appropriate medical advice and for discussing supplements or dietary changes with your doctor, pharmacist or medical team.

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Please provide accurate and up-to-date information about your health, medication, supplements and relevant circumstances. You should tell me about any significant changes before your appointment.

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Although many clients report positive changes, I cannot guarantee a particular outcome from treatment.

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2. Services and prices

 

Free Initial Consultation

The Free Initial Consultation is a 20-minute telephone conversation before booking a first treatment.

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It provides an opportunity to discuss what you would like support with, answer questions and consider whether Healthy Balance Kinesiology may be appropriate for you.

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The consultation is free and carries no obligation to book a treatment. It is not a treatment or medical consultation.

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First Treatment – Individual

The First Treatment is a 90-minute in-person appointment at my clinic in Paulton.

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The current price is £90, payable in full at the time of booking.

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Starting Your Journey Package

The Starting Your Journey Package is the recommended starting point for new clients.

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It costs £245 and includes:

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• one 90-minute First Treatment;

• two 90-minute follow-up treatments; and

• the pre-treatment Health and Wellbeing Questionnaire and review of the information provided.

 

The first treatment is booked when the package is purchased. The two follow-up treatments are booked separately, when the client is ready, using a personalised Calendly link.

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Clients do not need to book all three appointments at the same time.

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No further payment is required when booking the two follow-up appointments included in the package.

The package is valid for four months from the date of purchase.

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Extensions may be considered in exceptional circumstances, such as serious illness, hospital admission, bereavement or an unexpected major event that genuinely prevents you from attending. Please contact me before the package expires wherever possible.

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An extension would not normally be granted simply because you have changed your mind, decided that kinesiology is not for you, or chosen not to continue. This does not affect any statutory cancellation rights that may apply.

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Individual Follow-up Treatment

An Individual Follow-up Treatment is a 90-minute in-person appointment for an existing client who has completed a First Treatment.

 

The current price is £85, payable in full at the time of booking.

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Individual follow-up treatments may be booked after completing a single First Treatment or after completing a package.

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Continued Journey Pack

The Continued Journey Pack includes three 90-minute follow-up treatments.

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The current price is £240, payable in full at the time of purchase.

 

The pack is valid for four months from the date of purchase. The three appointments are booked separately, subject to availability.

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3. Booking and payment

Appointments are booked through Calendly.

For paid appointments and packages, payment is made through Stripe at the time of booking. An appointment is confirmed only once payment has been successfully completed.

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The price and payment terms will be displayed before payment is taken.

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If a payment is unsuccessful, the appointment is not confirmed.

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Package follow-up appointments are booked separately using the personalised link provided. These appointments are included within the package and do not require further payment.

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Treatments are subject to availability. Appointments are usually spaced approximately four weeks apart, although this may vary according to the client’s needs and available appointments.

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4. Health and Wellbeing Questionnaire

Clients booking a First Treatment, including the first treatment within the Starting Your Journey Package, will be sent a link to the Health and Wellbeing Questionnaire after booking and payment.

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The questionnaire takes approximately 20–30 minutes to complete. It should be completed as soon as possible and, ideally, no later than four hours before the appointment so that I have time to review it.

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If you have not completed the questionnaire before your appointment, please still attend. We can discuss any essential information during the appointment, although the session may need to be adapted if important information is missing.

 

If relevant, please bring any regularly used supplements in their original packaging.

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Please see the separate Privacy Notice for information about how questionnaire information is handled.

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5. Cancellation and Rescheduling

 

Free Initial Consultation

If you need to cancel or reschedule your Free Initial Consultation, please give at least 24 hours’ notice wherever possible.

 

You can cancel or reschedule using the link in your confirmation email. If an emergency prevents you from giving notice, please contact me as soon as possible so that we can rearrange the call.

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There is no cancellation charge for a missed or cancelled Free Initial Consultation. However, repeated non-attendance may affect the availability of future bookings.

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Paid treatments

Please give at least 48 hours’ notice if you need to cancel or reschedule a paid treatment.

You can use the cancellation or rescheduling link in your confirmation email. This notice period allows me a reasonable opportunity to offer the appointment to someone else.

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If an individual paid treatment is cancelled or rescheduled with less than 48 hours’ notice, or if you do not attend, the full appointment fee will normally remain payable.

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If a package appointment is cancelled or rescheduled with less than 48 hours’ notice, or if you do not attend, the appointment will normally count as one of the treatments included in the package.

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If an emergency prevents you from giving the required notice, please contact me as soon as possible. I will consider the circumstances fairly.

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This 48-hour policy relates to cancelling or changing an appointment. It is separate from any statutory right to cancel an online purchase, explained below.

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6. Package terms, refunds and expiry

Packages are intended to be used by the person who purchased them and are not transferable.

Package appointments must be booked and attended before the relevant package expiry date.

If a package expires before all included treatments have been used, unused appointments will normally lapse.

Extensions may be considered in exceptional circumstances, such as:

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• serious illness;

• hospital admission;

• bereavement; or

• an unexpected major event that genuinely prevents attendance.

 

Please contact me before the package expires wherever possible.

An extension would not normally be granted simply because you have changed your mind, decided that kinesiology is not for you, or chosen not to continue.

 

A package is not automatically refundable simply because you change your mind or decide not to continue. This does not affect any statutory cancellation rights that may apply.

 

Where a refund is due, I may take into account any services already provided, including treatments completed and preparatory work undertaken. Exceptional circumstances will be considered fairly.

If I need to cancel an appointment, I will offer an alternative appointment where possible. If this is not suitable, I will refund the relevant unused appointment or, for a package, restore the unused treatment and extend the package validity where appropriate.

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7. Your legal right to cancel an online booking

 

If you buy a treatment or package online, the law may give you 14 days to change your mind and cancel the purchase.

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This 14-day period starts on the date you buy the service. It is not a requirement that you cancel 14 days before your appointment.

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This legal right is separate from the 48-hour appointment cancellation policy.

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If you ask me to provide your treatment before the 14-day period has ended, you are asking me to start the service early. If you then cancel after the service has started, you may have to pay for the part of the service already provided.

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Once the service has been fully provided, the legal right to cancel may end.

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To cancel under this legal right, please contact me clearly in writing at:

welcome@healthybalancekinesiology.co.uk

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Nothing in these Terms and Conditions affects your legal rights.

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8. Consent and your responsibilities

 

Before treatment begins, you will have the opportunity to ask questions and give informed consent.

 

You may ask questions, pause or stop treatment at any point.

 

You should tell me if you feel uncomfortable or if your circumstances change during a session.

 

Clients under 18 must have consent from a parent or legal guardian. A parent or guardian may also need to attend the appointment, depending on the client’s age and circumstances.

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9. Discount codes

 

Any private discount code is intended only for the client or clients to whom it has been issued.

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Discount codes may apply only to the service stated when the code is provided. They cannot normally be used for packages, package follow-up appointments or in combination with another offer.

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Discount codes may have an expiry date and may not be transferred or shared publicly.

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10. Privacy and personal information

 

Personal and health information is collected and used to provide and prepare for treatment, manage appointments, communicate with you and meet legal and professional responsibilities.

 

Please read the separate Privacy Notice for information about how your personal information is collected, stored, used and retained.

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11. Contact and complaints

 

If you have a question, concern or complaint about your treatment or experience, please contact me at:

welcome@healthybalancekinesiology.co.uk

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I will acknowledge your concerns and respond as soon as reasonably possible.

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12. Changes to these Terms and Conditions

 

I may update these Terms and Conditions from time to time to reflect changes to my services, prices, booking systems or legal requirements.

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The Terms and Conditions that apply to a booking will be made available before payment is taken. Changes will apply to future bookings and will not retrospectively alter a booking that has already been paid for.

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These Terms and Conditions do not limit any legal rights or responsibilities that cannot lawfully be excluded.