Last updated: 22nd September 2026

This Privacy Notice explains how Healthy Balance Limited collects, uses, stores and protects your personal information when you visit the website, make an enquiry, book an appointment or receive kinesiology services.

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Who we are

Healthy Balance Limited, trading as Healthy Balance Kinesiology, is the data controller responsible for your personal information.

 

Company number: 11839423

 

Email: welcome@healthybalancekinesiology.co.uk

 

ICO registration number: ZC245354

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What information we collect

 

Depending on how you interact with Healthy Balance Kinesiology, I may collect:

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• Your name, date of birth and contact details

• Emergency contact details

• Appointment and payment information

• Information about your health, wellbeing, medical history, medication, lifestyle and reasons for seeking support

• Information provided through the Health and Wellbeing Questionnaire

• Notes made before, during or after telephone consultations and treatments, including handwritten notes

• Emails, WhatsApp messages and other communications

• Your preferences regarding contact and marketing

• Technical information collected when you use the website, such as your IP address and cookie data

 

Health information is classed as special category data and is given additional protection under data-protection law.

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How we collect your information

 

I collect information directly from you when you:

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• Contact me through the website, email, telephone or WhatsApp

• Book an appointment through Calendly

• Complete the Health and Wellbeing Questionnaire through Google Forms

• Take part in a telephone consultation or treatment

• Make a payment through Stripe

• Provide feedback, a testimonial or review

• Information may also be collected through paper consent and declaration forms, particularly when working with children and young people.

 

Where I work with a child or young person, relevant information may also be provided by their parent or guardian.

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How we use your information

 

I use your information to:

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• Respond to enquiries and arrange appointments

• Assess whether my services are appropriate for you

• Prepare for and provide kinesiology, massage and other agreed treatment services treatments

• Maintain accurate treatment and consultation records

• Review changes in your health and wellbeing over time

• Provide relevant recommendations and aftercare, which may include lifestyle, nutritional or supplement suggestions

• Communicate with you about appointments and your ongoing support

• Process payments and administer packages

• Meet legal, insurance and professional requirements

• Manage complaints or establish, exercise or defend legal claims

• Send marketing communications where you have separately agreed to receive them

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Our lawful basis for using your information

 

Under UK data-protection law, I must have a lawful reason for using your personal information. The lawful bases I rely on are:

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• Contract: where information is needed to arrange, prepare for and provide the services you have requested

• Legal obligation: where information must be retained or disclosed to comply with the law

• Legitimate interests: where information is needed to manage the practice, maintain security, respond to complaints or protect legal rights, provided your rights do not override those interests

• Consent: where you have chosen to receive marketing communications

 

Health information is special category data. I rely primarily on your explicit consent to collect and use this information for your treatments. Where necessary, health information may also be retained or used to establish, exercise or defend legal claims.

You may withdraw your consent at any time by contacting me. However, if you withdraw consent to the use of information needed to provide treatment, I may be unable to continue providing that service.

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Who we share information with

 

I do not sell your personal information. Information is only shared where necessary with trusted service providers that support the operation of the practice, including:

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• Wix, which hosts the Healthy Balance Kinesiology website

• Calendly, which manages online appointment bookings

• Google, which provides the Health and Wellbeing Questionnaire and stores its responses

• Stripe, which securely processes payments

• GoDaddy and Microsoft, which provide business email and related services

• WhatsApp, where you have chosen to communicate through it

 

These providers receive only the information necessary to perform their services and process it under their own security and data-protection arrangements.

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Information may also be disclosed where required by law, or where reasonably necessary to obtain professional, insurance or legal advice, manage a complaint, or protect the safety and legal rights of you or another person.

 

I will not share information with another practitioner or organisation for your ongoing care without your permission, unless disclosure is required or otherwise permitted by law.

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How your information is stored and protected

 

Electronic information is stored using password-protected systems and devices. Two-step verification is used where available, and access to client information is restricted to me.

 

Google Form responses and the linked response spreadsheet are accessible only through my secured Google account. Appointment, communication and payment information may also be stored within the relevant service providers listed above.

 

Handwritten treatment notes and paper consent forms are stored securely in a locked cabinet.

 

I take reasonable technical and organisational measures to protect information against accidental loss, unauthorised access, alteration or disclosure. However, no electronic system or method of communication can be guaranteed to be completely secure.

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How long we keep your information

 

We keep personal information only for as long as it is needed for the purposes described in this Privacy Notice and to meet any legal, professional or insurance requirements.

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Adult client treatment records are retained for eight years after the final treatment.

Where a client is under 18, their records are retained until their 25th birthday (or their 26th if they were 17 when the treatment ended. 

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Financial and transaction records are retained for the period required for accounting and tax purposes. Enquiry information that does not lead to treatment will not be kept longer than necessary.

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At the end of the relevant retention period, personal information will be securely deleted or destroyed, unless there is a lawful reason to retain it for longer.

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Your data protection rights

 

Depending on the circumstances, you may have the right to:

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• Ask for a copy of the personal information I hold about you

• Ask me to correct information that is inaccurate or incomplete

• Ask me to delete your personal information

• Ask me to restrict how your information is used

• Object to certain uses of your information

• Ask for certain information to be transferred to you or another organisation

• Withdraw your consent where consent is the basis on which your information is being used

 

These rights are not absolute. I may need to retain certain information to meet legal, professional or insurance requirements, or to establish, exercise or defend legal claims. If you ask me to delete or restrict access to information that is needed to provide treatment safely and appropriately, I may be unable to continue treating you. If I cannot fulfil all or part of your request, I will explain why.

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To exercise any of these rights, please email welcome@healthybalancekinesiology.co.uk. I will respond without undue delay and normally within one month.

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If you are concerned about how your information has been handled, please contact me first so that I can try to resolve the matter. You also have the right to complain to the Information Commissioner’s Office at www.ico.org.uk.

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International transfers

 

Some of the service providers I use, including Google, Wix, Calendly, Stripe, Microsoft, GoDaddy and WhatsApp, may process or store personal information outside the UK.

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Where personal information is transferred internationally, I rely on the safeguards used by these providers to protect it in accordance with applicable data protection law. These may include transfers to countries recognised as providing adequate protection or the use of approved contractual safeguards.

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Cookies and website information

 

The Healthy Balance Kinesiology website may use cookies and similar technologies to help it function, understand how it is being used and improve your experience.

 

Where required, you can choose which non-essential cookies you accept through the cookie banner on the website. You can also manage or delete cookies through your browser settings. Disabling some cookies may affect how the website works.

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Changes to this Privacy Notice

 

This Privacy Notice may be updated from time to time to reflect changes to my services, the systems I use or legal and professional requirements. The date at the top of this notice will show when it was last updated.

Contact

 

If you have any questions about this Privacy Notice or how your personal information is handled, please contact:

Layla Auer
Healthy Balance Limited, trading as Healthy Balance Kinesiology
Email: welcome@healthybalancekinesiology.co.uk